After installation and internet connection, we remotely configure the recorder, cameras, recording schedules, users, and core settings.
Add to a system plan →Support before,
during, and after the sale.
Clear purchasing assistance, professional remote services, regional fulfillment, and dealer-backed product support.
PROFESSIONAL SERVICES
Add expertise to the system.
A private 30–60 minute session covering live viewing, playback, exporting evidence, alerts, and everyday system use.
Add to a system plan →Submit project conditions and goals for a dealer-reviewed product list, storage recommendation, cable schedule, and accessory review.
Start planning →PURCHASING INFORMATION
Know what to expect.
Final order-specific terms are presented before payment or order confirmation.
Regional fulfillment
Orders may ship from California, Indiana, Florida, or Alabama. The fulfillment point and delivery estimate are confirmed with the order based on product availability and destination.
30-day unopened returns
Unopened, unused, and uninstalled products may be returned within 30 days of purchase with prior authorization. There is no restocking fee; the customer pays inbound return shipping.
Limited five-year warranty
Eligible physical security hardware is covered for five years from purchase. Approved claims are repaired or replaced at our discretion; the customer pays inbound shipping and we pay shipping back.
Secure account information
Account and dealer-application information is used to serve the account, verify dealer eligibility, and support purchasing. Dealer credentials are restricted to the account owner’s approval workspace.
Have a product or project question?
Add products to the cart and send the project details for a confirmed response from Elite Security Direct.
Build your cart →